- to be thorough and pay attention to detail
- ambition and a desire to succeed
- persistence and determination
- leadership skills
- maths knowledge
- to be flexible and open to change
- business management skills
- excellent verbal communication skills
- the ability to monitor your own performance and that of your colleagues
- to be able to use a computer and the main software packages competently
Your day-to-day tasks may include:
- checking customer credit ratings with banks and credit reference agencies
- deciding whether to offer credit
- setting up terms of credit and making sure the customer pays on time
- managing a team of credit controllers or accounting technicians
- negotiating repayment plans
- stopping supplies of goods to late-paying business customers
- starting legal action to recover debts if necessary
- liaising with other creditors, arranging for goods to be recovered by bailiffs or dealing with liquidators if a company's assets are to be sold off
You could work at a client's home, in an office or at a client's business.
With experience, you could progress into senior management or move to a larger company.
Alternatively, you could move into insolvency work with an accountancy firm or become a self-employed consultant, advising businesses on credit systems.
You can find out more about working and training in credit control from the Chartered Institute of Credit Management.