- customer service skills
- to be thorough and pay attention to detail
- the ability to work well with others
- sensitivity and understanding
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- excellent verbal communication skills
- active listening skills
- administration skills
- to be able to use a computer and the main software packages competently
In this role you could be:
- dealing with passenger enquiries about flight departures and arrivals
- checking in passengers and giving seat numbers
- providing boarding passes and luggage labels
- telling passengers about luggage restrictions
- weighing baggage and collecting any excess weight charges
- taking care of people with special needs, and unaccompanied children
- calming and reassuring nervous passengers
You may need to wear a uniform.
You could work at an airport.
Your working environment may be crowded.
With experience, you could progress to a supervisory role, or a management position like flight dispatcher.
You could also move into other areas of airport operations, or train to become a cabin crew member.
You can get more advice about jobs in the passenger transport and travel industries from Careers That Move.
