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Airline customer service agent

Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time.

Potential salary

£13,000 to £40,000

Employment by 2024

-0.79%

Working hours

36 to 38 a week

  • customer service skills
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • active listening skills
  • administration skills
  • to be able to use a computer and the main software packages competently

In this role you could be:

  • dealing with passenger enquiries about flight departures and arrivals
  • checking in passengers and giving seat numbers
  • providing boarding passes and luggage labels
  • telling passengers about luggage restrictions
  • weighing baggage and collecting any excess weight charges
  • taking care of people with special needs, and unaccompanied children
  • calming and reassuring nervous passengers

You may need to wear a uniform.

You could work at an airport.

Your working environment may be crowded.

With experience, you could progress to a supervisory role, or a management position like flight dispatcher.

You could also move into other areas of airport operations, or train to become a cabin crew member.

You can get more advice about jobs in the passenger transport and travel industries from Careers That Move.

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