- the ability to repair machines or systems
- to be thorough and pay attention to detail
- analytical thinking skills
- excellent verbal communication skills
- the ability to use your initiative
- the ability to work well with your hands
- persistence and determination
- customer service skills
- patience and the ability to remain calm in stressful situations
- to have a thorough understanding of computer systems and applications
In this role you could be:
- costing and installing new IT systems to meet security regulations
- upgrading existing hardware, software and networks
- documenting systems so others can provide ongoing support
- setting up new PCs for people and training staff
- carrying out on-site maintenance to prevent future problems
- logging and prioritising faults and queries
- fixing faulty equipment and testing systems
- putting back-up systems in place
You could work in an office, at a client's business, at a training centre, at a university or at a college.
With experience, you could become a service supervisor.
With further training and qualifications, you could also move into network engineering, IT security, database administration, project management, training or technical sales.
Another option is to set up your own company, providing a service to local businesses and consumers.
You can keep up to date with industry developments through professional development training with organisations like The Chartered Institute for IT.