Hospitality Team Member

Apprenticeship, Level 2

Hospitality Team Member

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues or hotels. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting.

The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer feels welcomed and looked after.

Job Occupations: Hospitality Team Member, Hospitality Service Assistant

Planned Duration: 15 months (Practical period: 12 months, End Point Assessment period: 3 months)

Apprenticeships give you the opportunity to work for a real employer, earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience. If you are aged 16 or above, are driven to succeed in a particular industry and are willing to commit yourself to training and study, then an Apprenticeship could be the right career move for you.

The apprentice will learn, work, earn and achieve a qualification all at the same time.

To achieve the apprenticeship they will complete the following:

An industry designed and recognised apprenticeship
End Point Assessment (On Demand Test, Practical Observation, Business Project and Professional Discussion)

The apprentice will work towards the following Functional Skills:

Mathematics up to Level 2
English up to Level 2

Learners who have already achieved GCSEs (A-C or equivalent) in Maths and English may be exempt from Functional Skills.

The apprenticeship is work based, however the apprentice may be required to attend College for functional skills if needed.

Level 3 Hospitality Supervisor Apprenticeship Standard.

There are no formal entry requirements for an apprenticeship (unless an employer stipulates any themselves) however all potential apprentices will undertake a basic Maths and English assessment prior to enrolment.

On Demand Test, Practical Observation, Business Project and Professional Discussion