The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You will act as a referral point for dealing with more complex or technical customer complaints, request and queries.
As an expert in your organisation’s products and services, you can share knowledge with your wider team and colleagues. A Customer Service Specialist can be in many types of environment such as contact centres, webchat, retail, service industry or any customer service point.
Job Occupations: Customer Relationship Manager, Customer Service Team Leader, Customer Service Supervisor
Planned Duration: 18 months (Practical period: 15 months, End Point Assessment period: 3 months)