Victim care officer | Selby College
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Victim care officer

Victim care officers support people who've been affected by crime.

Potential salary

£16,000 to £25,000

Employment by 2024


Working hours

38 to 40 a week

  • counselling skills including active listening and a non-judgemental approach
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • to enjoy working with other people
  • customer service skills
  • knowledge of psychology
  • the ability to accept criticism and work well under pressure
  • the ability to understand people’s reactions
  • to be able to carry out basic tasks on a computer or hand-held device

You’ll support clients at their home or over the phone. On a daily basis you could be:

  • reassuring clients that the events were not their fault and their reactions are normal
  • getting a personal attack alarm for someone who feels unsafe
  • arranging for a Police Community Support Officer to visit
  • providing an objective viewpoint, possibly including information on legal processes
  • training and supervising volunteers
  • making sure that clients have access to other relevant services and agencies

You could work in an office or at a client's home.

Your working environment may be emotionally demanding.

With experience, you could become a senior victim care officer, unit or area manager, with responsibilities for a number of centres, staff and volunteers.

You could also move into witness care, with a greater focus on the legal and judicial system and making sure witnesses attend court.

You can get more details about this career from Victim Support.

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