- customer service skills
- administration skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- business management skills
- to be thorough and pay attention to detail
- the ability to work well with others
- the ability to use your initiative
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
Depending on your level of responsibility, your day-to-day duties may include:
- managing and evaluating projects
- writing reports and briefing papers
- dealing with enquiries and giving advice
- presenting information at meetings
- supervising administrative work and managing clerical staff
- keeping records
- preparing and managing contracts
- dealing with other agencies
- managing budgets and funding
You could work in an office.
With experience, you could progress into management.
You could also move into other public sector areas like the NHS or the voluntary sector.
You'll find more details about working in local government through the Local Government Association.