- customer service skills
- business management skills
- administration skills
- to be thorough and pay attention to detail
- knowledge of economics and accounting
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- the ability to work well with others
- the ability to use your initiative
- to be able to use a computer and the main software packages competently
Your day-to-day tasks may include:
- assessing the needs of people applying for housing
- giving people vacant accommodation
- carrying out regular inspections
- dealing with anti-social behaviour and broken tenancy agreements
- referring people to advice on benefits and welfare
- setting rents and dealing with payments and arrears
- gathering statistical information and preparing reports
- attending meetings
- arranging for things like broken lifts and boilers to be repaired
- working with other agencies like social services
You could work at a client's home or in an office.
With experience you could specialise in an area of housing like homelessness or anti-social behaviour.
You could also move into management and become a senior housing officer, regional manager, head of service or director.
You can get more advice about careers and training in housing from the Chartered Institute of Housing.