- customer service skills
- sensitivity and understanding
- to be thorough and pay attention to detail
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- excellent verbal communication skills
- administration skills
- the ability to understand people’s reactions
- the ability to accept criticism and work well under pressure
- to be able to carry out basic tasks on a computer or hand-held device
In this role you could be:
- dealing with bookings
- completing procedures when guests arrive and leave
- choosing rooms and handing out keys
- preparing bills and taking payments
- taking and passing on messages to guests
- dealing with special requests from guests (like booking theatre tickets or storing valuable items)
- answering questions
- dealing with complaints or problems
You may need to wear a uniform.
You could work in a hotel.
With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events, sales, personnel or accounts.
You might decide to move outside the hospitality industry into related areas like customer service and administration.
You'll find more on careers and training in the hotel industry from the Hospitality Guild.
