- persistence and determination
- the ability to use your initiative
- patience and the ability to remain calm in stressful situations
- to be thorough and pay attention to detail
- to be flexible and open to change
- customer service skills
- knowledge of human resources and employment law
- business management skills
- the ability to sell products and services
- to be able to use a computer and the main software packages competently
Your day-to-day tasks may include:
- setting budgets and forecasting income
- deciding business targets and marketing
- fire safety and building security
- licensing regulations as they relate to the hotel
- overseeing larger corporate bookings and events
- managing staffing and resources
- organising building maintenance
- dealing with customer complaints and comments
- in charge of health and safety, including environmental health
You could work in a hotel.
Your career prospects will depend on the size of the business, your experience and whether you are willing to relocate.
In larger hotel chains, you could move into regional management or specialise in areas like corporate finance or training. You may also have the chance to work overseas with an international hotel group.
You can find out more about careers in hotel management from the Hospitality Guild.