- customer service skills
- to be thorough and pay attention to detail
- the ability to accept criticism and work well under pressure
- patience and the ability to remain calm in stressful situations
- sensitivity and understanding
- the ability to work well with others
- business management skills
- knowledge of English language
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
Your day-to-day duties could include:
- taking details from relatives or friends of the deceased
- arranging for transfer of the body to the place of rest before the funeral
- meeting with relatives or friends to give advice and arrange details of the funeral
- arranging the date and time of the funeral with the church, cemetery or crematorium
- organising flowers, transport and death notices
- advising on legal requirements and helping clients complete paperwork
- preparing the body for burial or cremation
- arranging visits to the place of rest
- dealing with floral tributes and charitable donations
- travelling in the hearse at the time of the funeral
You'll also be:
- making sure that everything runs smoothly during the ceremony
- advising on types of memorials, like headstones
You may need to wear a uniform.
You could work at a funeral home, at a cemetery, in an office or at a client's home.
Your working environment may be outdoors in all weathers.
With larger organisations, you could be promoted to branch, area or regional management.
With experience and qualifications you could become a tutor and teach NAFD qualifications.