- customer service skills
- the ability to sell products and services
- leadership skills
- excellent verbal communication skills
- business management skills
- the ability to accept criticism and work well under pressure
- thinking and reasoning skills
- maths knowledge
- patience and the ability to remain calm in stressful situations
- to be able to use a computer and the main software packages competently
Your day-to-day tasks may include:
- complying with instructions on branding, signs, logos and colour schemes
- operating to set standards and legal regulations, for example food safety
- ordering stock or resources
- attracting customers and building up sales
- keeping accurate records
- training and supervising employees
- complying with health and safety regulations
You could work in an office, from home or at a store.
Once your business becomes established you may want to open more franchised outlets. This would allow you to hand over day-to-day operations to staff, so you can concentrate on managing the growth of your chain.
You can get more advice about running a franchise from the British Franchise Association and Business is Great.
