Emergency medical dispatcher | Selby College
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Emergency medical dispatcher

Emergency medical dispatchers handle calls from the public and GPs requesting an ambulance.

Potential salary

£18,005 to £21,142

Employment by 2024


Working hours

40 to 42 a week

  • customer service skills
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • patience and the ability to remain calm in stressful situations
  • sensitivity and understanding
  • the ability to work well with others
  • knowledge of public safety and security
  • administration skills
  • excellent verbal communication skills
  • to be able to carry out basic tasks on a computer or hand-held device

in your day-to-day duties you may:

  • keep the caller calm to get essential information
  • find out the location and details of what happened
  • give basic first aid advice to people facing life-threatening situations
  • help people cope until an ambulance arrives
  • decide whether the caller needs an ambulance, car, motorbike or helicopter
  • work out which vehicle is nearest
  • contact the crew and pass on vital information
  • create electronic records of calls and events

You could work in a control room.

Your working environment may be emotionally demanding.

With experience, you could become a team leader or control room superintendent.

You can find out more about becoming an emergency medical dispatcher from Health Careers.

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