- counselling skills including active listening and a non-judgemental approach
- knowledge of psychology
- knowledge of teaching and the ability to design courses
- sensitivity and understanding
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- knowledge of English language
- to be flexible and open to change
- to be able to use a computer and the main software packages competently
Your day-to-day tasks will include:
- working closely with key staff in schools to identify and resolve attendance problems
- meeting parents and pupils at school or home to explain legal responsibilities
- helping families get benefits for school meals, transport or clothing
- taking necessary action through the magistrates' court
- arranging education for pupils who are excluded
- writing case notes and letters to parents
- handling sensitive information
- keeping to deadlines and targets
You could work at a school or from home.
Your working environment may be emotionally demanding and you'll travel often.
With experience and training you could become a team leader, senior education welfare officer or a head of service.
You could also train for a career in social services, the probation service, youth work or pastoral care.
You'll find more details about working in education welfare through the education welfare service of your local council.