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Education welfare officer

Education welfare officers make sure that children attend school and get the support they need.

Potential salary

£20,000 to £41,000

Employment by 2024

+4.73%

Working hours

36 to 38 a week

  • counselling skills including active listening and a non-judgemental approach
  • knowledge of psychology
  • knowledge of teaching and the ability to design courses
  • sensitivity and understanding
  • customer service skills
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • knowledge of English language
  • to be flexible and open to change
  • to be able to use a computer and the main software packages competently

Your day-to-day tasks will include:

  • working closely with key staff in schools to identify and resolve attendance problems
  • meeting parents and pupils at school or home to explain legal responsibilities
  • helping families get benefits for school meals, transport or clothing
  • taking necessary action through the magistrates' court
  • arranging education for pupils who are excluded
  • writing case notes and letters to parents
  • handling sensitive information
  • keeping to deadlines and targets

You could work at a school or from home.

Your working environment may be emotionally demanding and you'll travel often.

With experience and training you could become a team leader, senior education welfare officer or a head of service.

You could also train for a career in social services, the probation service, youth work or pastoral care.

You'll find more details about working in education welfare through the education welfare service of your local council.

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