Customer service assistant | Selby College
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Customer service assistant

Customer service assistants deal with customers' queries, purchases and complaints.

Potential salary

£12,500 to £30,000

Employment by 2024


Working hours

37 to 40 a week

  • customer service skills
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • active listening skills
  • administration skills
  • to be able to use a computer and the main software packages competently

Your day-to-day activities may include:

  • answering customers' questions by phone, email, webchat or face-to-face
  • giving quotations and checking product availability
  • selling and taking payment
  • handling complaints or passing them to a manager
  • entering customer information onto a computer database
  • tracking orders and giving refunds

You may need to wear a uniform.

You could work at a store, in a contact centre or in an office.

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

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