- customer service skills
- sensitivity and understanding
- patience and the ability to remain calm in stressful situations
- the ability to work well with others
- to be thorough and pay attention to detail
- the ability to accept criticism and work well under pressure
- excellent verbal communication skills
- the ability to understand people’s reactions
- knowledge of English language
- to be able to carry out basic tasks on a computer or hand-held device
Your day-to-day duties could include:
- cleaning and preparing the chapel before the service
- making sure cremation equipment is operating safely
- receiving coffins and carrying out identification checks
- meeting mourners as they arrive and escorting them into the chapel
- making sure that legislation and regulations are followed
- operating cremation equipment
- making sure cremated remains are identified, stored and disposed of appropriately
- accompanying visitors to existing memorials
- keeping records
You could work at a cemetery.
Your working environment may be outdoors some of the time.
With experience, you could move into crematorium management.
You can find more on crematorium work and training through the Institute of Cemetery and Crematorium Management.
