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Call centre operator

Call centre operators answer enquiries from customers by telephone, email, webchat, text and post.

Potential salary

£13,500 to £28,000

Employment by 2024

+4.22%

Working hours

38 to 40 a week

  • customer service skills
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • active listening skills
  • administration skills
  • to be able to use a computer and the main software packages competently

Depending on your role, your day-to-day tasks may include:

  • answering calls, emails and web chat enquiries from customers
  • making telesales and market research calls to new and existing customers
  • dealing with customer orders, card payments, enquiries and complaints
  • advising about products and services
  • supporting customers to fix computer problems
  • offering counselling, welfare and benefits advice, legal information or help with careers
  • updating customers' records on computer databases

You could work in a contact centre.

With experience and training, you could progress to team leader and management level.

You could also move into human resources, resource planning, marketing and training.

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