Air Hostess | Selby College
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Air Hostess

Air cabin crew help make sure that airline passengers have a comfortable, safe and pleasant flight.

Potential salary

£13,500 to £30,000

Employment by 2024


Working hours

30 to 40 a week

  • customer service skills for working with passengers
  • excellent verbal communication skills
  • patience and the ability to remain calm in stressful situations
  • to enjoy working with other people
  • knowledge of public safety and security
  • the ability to accept criticism and work well under pressure
  • sensitivity and understanding for dealing with customers’ needs
  • a desire to help people and a friendly manner
  • the ability to work well with others
  • to be able to carry out basic tasks on a computer or hand-held device

Before a flight you could:

  • attend a staff meeting about the route and schedule
  • check supplies on the plane and make sure emergency equipment is working properly
  • greet passengers and check documents
  • demonstrate emergency equipment and procedures

During a flight, you might:

  • make sure passengers are comfortable and respond to any requests
  • serve food and drinks, and sell duty-free items
  • make announcements
  • reassure passengers in the event of an emergency, and make sure they follow safety procedures

At the end of a flight you'll often:

  • make sure passengers leave the plane safely
  • write a flight report, including details about any unusual incidents
  • add up and record food and drink orders, and duty-free sales

You may need to wear a uniform.

You could work on an aircraft.

Your working environment may be physically demanding and cramped.

With experience, you could progress to cabin crew supervisor or a senior air cabin crew role.

You could also work in a ground-based job, like cabin crew training, recruitment, passenger services, marketing or sales.

You'll find details about working as air cabin crew from Careers That Move.

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