- customer service skills for working with passengers
- excellent verbal communication skills
- patience and the ability to remain calm in stressful situations
- to enjoy working with other people
- knowledge of public safety and security
- the ability to accept criticism and work well under pressure
- sensitivity and understanding for dealing with customers’ needs
- a desire to help people and a friendly manner
- the ability to work well with others
- to be able to carry out basic tasks on a computer or hand-held device
Before a flight you could:
- attend a staff meeting about the route and schedule
- check supplies on the plane and make sure emergency equipment is working properly
- greet passengers and check documents
- demonstrate emergency equipment and procedures
During a flight, you might:
- make sure passengers are comfortable and respond to any requests
- serve food and drinks, and sell duty-free items
- make announcements
- reassure passengers in the event of an emergency, and make sure they follow safety procedures
At the end of a flight you'll often:
- make sure passengers leave the plane safely
- write a flight report, including details about any unusual incidents
- add up and record food and drink orders, and duty-free sales
You may need to wear a uniform.
You could work on an aircraft.
Your working environment may be physically demanding and cramped.
With experience, you could progress to cabin crew supervisor or a senior air cabin crew role.
You could also work in a ground-based job, like cabin crew training, recruitment, passenger services, marketing or sales.
You'll find details about working as air cabin crew from Careers That Move.
