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Apprenticeship, Level 3

Infrastructure Technician

An Infrastructure Technician provides support to internal and external customers, ensuring to help them be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems.

The Infrastructure Technician will set people up on systems, providing support when necessary and rectifying issues to maintain the organisations productivity.

Job Occupations: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician, Network Support

Planned Duration: 15 months (Practical period: 12 months, End Point Assessment period: 3 months)

Apprenticeships give you the opportunity to work for a real employer, earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience. If you are aged 16 or above, are driven to succeed in a particular industry and are willing to commit yourself to training and study, then an Apprenticeship could be the right career move for you.

The apprentice will learn, work, earn and achieve a qualification all at the same time.

To achieve the apprenticeship they will complete the following:

  • An industry designed and recognised apprenticeship
  • End Point Assessment (Summative Portfolio, Synoptic Project, Interview and Employer Reference)

The apprentice will work towards the following Functional Skills:

  • Mathematics up to Level 2
  • English up to Level 2

Learners who have already achieved GCSEs (A-C or equivalent) in Maths and English may be exempt from Functional Skills.

The apprenticeship is mainly work based, with one day per week in college. The apprentice may also be required to attend College for functional skills if needed.

Upon completion of the Apprenticeship, the Apprentice may progress into employment within the sector or complete further studies related to their area of work.

There are no formal entry requirements for an apprenticeship (unless an employer stipulates any themselves) however all potential apprentices will undertake a basic Maths and English assessment prior to enrolment.

Summative Portfolio, Synoptic Project, Interview and Employer Reference