NCFE Level 2 Certificate in Customer Service Knowledge


The NCFE Level 2 Certificate in Customer Service Knowledge is a qualification designed for anyone working (or looking at working) in a customer service setting.  It will give learners the knowledge they need to provide an excellent service to customers and forms the knowledge aspect of the apprenticeship in Customer Service.


Level 2 Certificate in Customer Service Knowledge - accredited by NCFE


Completion within 12 weeks, although early completion is achievable

Course Delivery

The course is delivered by the use of workbooks and a range of on-line assessments.  These are assessed by the tutor throughout the programme from induction to completion.

Course Content

The Certificate in Customer Service Knowledge consists of 3 units (3 workbooks),

  • Unit 1 Understanding the organisation
  • Unit 2 Prepare to deliver excellent customer service
  • Unit 3 Communication in the customer service role  


Free of Charge if completed on-line or £10 if learner wants to complete the assessments paperbased

(A fee of £100.00 per person will apply if the learner fails to complete within the allocated timeframe or withdraws from programme)


Intermediate Apprenticeship in Customer Service

To book a place please contact the Business Services team on 01757 211097 or email .

For a copy of the marketing flyer please click here.

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Special Offers

£15.00 incentive when you achieve on one of our FREE courses.*

 As a special offer for February, Selby College Business Services is offering both individuals and businesses the chance to receive a £15 incentive payment if they sign up to one of our specified distance learning courses and achieve their qualification by 31st July 2015.

This offer is only available during February and limited to the first 300 enrolments received quoting the offer word Lunar.

Are you are looking to improve your skills; to enhance your CV; or an employer looking to develop your staff? These specially selected courses are FREE of charge and once you have completed and achieved, (before 31st July) you will automatically receive your incentive.  Individuals will receive a £15.00 high street voucher whilst companies will receive a cheque for all the staff who have achieved.

The qualifications available via this offer are:

  • Level 2 Certificate in Nutrition and Health
  • Level 2 Certificate in Understanding the Care and Management of Diabetes
  • Level 2 Certificate in Mental Health Awareness
  • Level 2 Certificate in Customer Service Knowledge
  • Level 2 Certificate in Equality and Diversity
  • Level 2 Certificate in Safe Handling of Medicines
  • Level 2 Certificate in Prevention of Infection Control in Health Care Settings
  • Level 2 Certificate in Principles of Dementia Care
  • Level 2 Certificate in End of Life Care
  • Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care
  • Level 2 Certificate in Common Health Conditions
  • Level 2 Certificate in Information, Advice or Guidance (you must be delivering IAG to do this course)

*This offer is only open to learners aged over 20 and resident in England.  You must sign up to the course during February 2015 and achieve your qualification on-line by July 2015 to receive the incentive payment.  For companies the maximum number of employees you can sign up under this incentive offer is 30.  For full terms and conditions, please contact us on the details below.

 To find out more information and secure your place please contact:

 Selby College Business Services, Selby College, Abbot’s Road, Selby, YO8 8AT on

01757 211097 or via e-mail

Please ensure you quote LUNAR if you want the incentive offer


Workplace Training

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