NCFE Level 2 Certificate in Customer Service Knowledge


The NCFE Level 2 Certificate in Customer Service Knowledge is a qualification designed for anyone working (or looking at working) in a customer service setting.  It will give learners the knowledge they need to provide an excellent service to customers and forms the knowledge aspect of the apprenticeship in Customer Service.


Level 2 Certificate in Customer Service Knowledge - accredited by NCFE


Completion within 12 weeks, although early completion is achievable

Course Delivery

The course is delivered by the use of workbooks and a range of on-line assessments.  These are assessed by the tutor throughout the programme from induction to completion.

Course Content

The Certificate in Customer Service Knowledge consists of 3 units (3 workbooks),

  • Unit 1 Understanding the organisation
  • Unit 2 Prepare to deliver excellent customer service
  • Unit 3 Communication in the customer service role  


Free of Charge if completed on-line or £10 if learner wants to complete the assessments paperbased

(A fee of £100.00 per person will apply if the learner fails to complete within the allocated timeframe or withdraws from programme)


Intermediate Apprenticeship in Customer Service

To book a place please contact the Business Services team on 01757 211097 or email .

For a copy of the marketing flyer please click here.

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Special Offers

Selby College is happy to announce some special offers on their courses for adults.  These are available for a limited time only and based on a first come first served basis

Interested in Computers?  The European Computer Driving Licence course (ECDL) is FREE from 1st January 2015 until end of February 2015.

Call in and see us - 1811 Learning Centre, New Lane Selby or give us a ring on 01757 700407.

Dont miss out on the courses running in January and February 2015 - 10% discount if booked before 19th December 2014.

Level 2 Certificate in Health and Safety - 17th February 2015

Level 3 First Aid at Work  - 19th  20th and 21st January 2015

Level 3 First Aid at Work Refresher - 23rd and 24th February 2015

Level 3 Award in Education and Training - 26th February - 18th June 2015 (alternate weeks) - you maybe able to get this course for FREE if you work for an employer with under 250 staff within York and North Yorkshire (contact us for further details)

Contact us on Tel: 01757 211097 or email: for further details.

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