NCFE Level 2 Certificate in Customer Service Knowledge


The NCFE Level 2 Certificate in Customer Service Knowledge is a qualification designed for anyone working (or looking at working) in a customer service setting.  It will give learners the knowledge they need to provide an excellent service to customers and forms the knowledge aspect of the apprenticeship in Customer Service.


Level 2 Certificate in Customer Service Knowledge - accredited by NCFE


Completion within 12 - 14 weeks, although early completion is achievable

Course Delivery

The course is delivered by the use of workbooks and a range of assessments.  These are assessed by the tutor throughout the programme from induction to completion.

Course Content

The Certificate in Customer Service Knowledge consists of 3 units (3 workbooks),

  • Unit 1 Understanding the organisation
  • Unit 2 Prepare to deliver excellent customer service
  • Unit 3 Communication in the customer service role  


Free of Charge

(A fee of £100.00 per person will apply if the learner fails to complete within the allocated timeframe or withdraws from programme)


Intermediate Apprenticeship in Customer Service

To book a place please contact the Business Services team on 01757 211097 or email .

For a copy of the marketing flyer please click here.

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Course enquiry

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Contact Business Services

For information about Employer/Employee Training Courses contact Selby College Business Services

Tel: 01757 211097 | email:

Special Offers

Selby College is happy to announce some special offers on their courses for adults.  These are available for a limited time only and based on a first come first served basis.

NEBOSH - now £970 for the course starting in June 2014.

ECDL (European Computer Driving Licence) now free of charge until end of February 2014.

Please contact us at 01757 211097 for further details or e-mail

Workplace Training

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Employer View

Ofsted Employer View is to promote employer commitment and involvement in training.

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