NCFE Level 2 Certificate in Customer Service Knowledge

Background

The NCFE Level 2 Certificate in Customer Service Knowledge is a qualification designed for anyone working (or looking at working) in a customer service setting.  It will give learners the knowledge they need to provide an excellent service to customers and forms the knowledge aspect of the apprenticeship in Customer Service.

Qualification

Level 2 Certificate in Customer Service Knowledge - accredited by NCFE

Duration

Completion within 12 weeks, although early completion is achievable

Course Delivery

The course is delivered by the use of workbooks and a range of on-line assessments.  These are assessed by the tutor throughout the programme from induction to completion.

Course Content

The Certificate in Customer Service Knowledge consists of 3 units (3 workbooks),

  • Unit 1 Understanding the organisation
  • Unit 2 Prepare to deliver excellent customer service
  • Unit 3 Communication in the customer service role  

Cost

Free of Charge if completed on-line or £10 if learner wants to complete the assessments paperbased

(A fee of £100.00 per person will apply if the learner fails to complete within the allocated timeframe or withdraws from programme)

Progression

Intermediate Apprenticeship in Customer Service

To book a place please contact the Business Services team on 01757 211097 or email scbs@selby.ac.uk .

For a copy of the marketing flyer please click here.

For further information visit www.ncfe.org.uk

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